Frequently Asked Questions

Q: How are Calm Candles Essential different from other candle brands?

Calm Candles Essential stands out for its commitment to crafting premium soy wax candles with unique scents inspired by nature. We prioritize quality, eco-friendliness, and an exceptional sensory experience.

Q: Are your candles made with natural ingredients?

Yes, our candles are made with 100% natural soy wax and infused with high-quality, IFRA-certified essential oils for a clean and natural fragrance experience.

Q: Are your products pet-friendly?

Absolutely! Our candles and products are pet-friendly as they are crafted using soy wax, making them safe for both your home and furry friends.

Q: What is the typical delivery time for domestic orders?

For domestic orders, please allow 3-5 business days for processing and an additional 2-4 business days for shipping. We strive to get your order to you as quickly as possible.

Q: Do you offer international shipping?

Certainly! We offer international shipping to bring the tranquility of Calm Candles Essential to customers worldwide. Additional shipping fees may apply based on the destination.

Q: Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Q: What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for assistance with returns and exchanges.

Q: Where is Calm Candles Essential located, and when was it founded?

Calm Candles Essential is located in Hong Kong and was founded in 2022. We take pride in delivering tranquility and sensory delight to customers around the world.